Mbi gaming Terms and Conditions

These Terms and Conditions ("Agreement") govern your use of the mbi gaming platform, including the website, mobile app, and all related services. This document should be read together with Privacy Policy and Responsible Gaming Policy all of which together form a complete agreement between you and mbi gaming.

Your continued use of this platform following the publication of any amendments to these Terms and Conditions will be deemed your acceptance of the revised terms. If you disagree with any part of these terms, you are required to cease using the mbi gaming platform immediately.

Mbi gaming reserves the right to amend, update, or replace these Terms and Conditions at any time without prior notice. It is your responsibility to review this document periodically to ensure you remain informed of the latest applicable terms.

To register and use mbi gaming services, you must meet the following eligibility requirements:

• Age 18 years old and above on the date of registration.
• Being legally competent to enter into a binding agreement.
• Not located in any jurisdiction where the use of online gaming platforms is prohibited by law.
• Have never been suspended or banned from using the mbi gaming platform previously.
• Providing accurate, truthful, and complete registration information.

Each user is only permitted to have one (1) active account only. Multiple account registrations by the same individual — whether using different names, email addresses, phone numbers, or payment methods — are strictly prohibited and may result in the suspension or closure of all accounts involved and forfeiture of any existing balances.

During the registration process, you are required to provide accurate information including your full name, date of birth, mobile number, and a valid email address. This information will be used for identity verification, transaction processing, and account-related communications.

Once your account is successfully registered, you are fully responsible for all activity that takes place within it. This includes keeping your password secure and not sharing it with any other party.

• Use a strong password combining uppercase and lowercase letters, numbers, and symbols.
• Never share your login credentials with anyone, including family members.
• Enable two-factor authentication (2FA) for an extra layer of account security.
• Log out of your account after each session, especially when using a shared device.
• Report any unauthorised access or suspicious activity to our support team immediately.

Mbi gaming will never request your password or sensitive account information via email, SMS, WhatsApp, or any other communication channel. If you receive any such request, treat it as a phishing attempt and contact our support team immediately.

Our platform reserves the right to temporarily suspend or close any account suspected of involvement in fraudulent activity, breach of terms, or any circumstances deemed detrimental to the integrity of the mbi gaming platform.

Mbi gaming supports a variety of local Malaysia payment methods for our members' convenience, including FPX, Touch 'n Go eWallet, Boost, Maybank2u, and other e-wallet options. All transactions are processed in Malaysian Ringgit (MYR).

Deposit:

• Minimum deposit limit: RM 20 per transaction.
• Deposits are typically credited to your account within minutes after payment confirmation is received.
• Mbi gaming does not charge any processing fees for standard deposits.
• Deposited funds may only be used for gaming purposes on the mbi gaming platform.

Withdrawals:

• Withdrawals are processed within 1–3 hours business hours (Monday–Friday, 9 AM–9 PM).
• Withdrawals may only be made to the same payment method used during deposit (same-source policy).
• All bonus rollover requirements must be fulfilled before a withdrawal is processed.
• Mbi gaming reserves the right to request KYC document verification before approving a first-time withdrawal or any withdrawal exceeding a specified limit.

Any attempt to deposit illegally obtained funds or to use the mbi gaming platform as a channel for money laundering will be reported to the relevant authorities and the account will be closed immediately.

Mbi gaming offers members a wide range of exciting bonuses and promotions, including welcome bonuses, deposit bonuses, cashback, free spins, and exclusive VIP rewards. All bonuses and promotions are subject to the following terms:

• Each bonus has a rollover (wagering) requirement that must be met before any bonus funds or winnings derived from the bonus can be withdrawn.
• The welcome bonus is only available to new members who have never previously held an account with mbi gaming.
• Using multiple accounts to obtain bonuses is strictly prohibited and may result in the forfeiture of all bonuses and wins.
• Some games may be excluded from bonus rollover calculations. Please check the specific terms for each promotion.
• Bonuses may not be transferred, sold, or exchanged for cash directly.
• Mbi gaming reserves the right to cancel any bonus if there is evidence of abuse or fraud.

The mbi gaming VIP Programme is designed to reward our loyal players. VIP tiers and associated benefits may change from time to time at mbi gaming's sole discretion. VIP membership is non-transferable.

All games on the mbi gaming platform use an independently audited Random Number Generator (RNG) to ensure the fairness and transparency of every game outcome. All game results are final and cannot be disputed unless there is clear and verifiable evidence of a technical failure.

• Each game has its own rules, which can be found within the game interface itself.
• In the event of a technical disruption during a game session, mbi gaming reserves the right to void the round and return the original bet to the player's account.
• Winnings resulting from technical errors or system disruptions are considered void and will not be paid out.
• Players are responsible for ensuring a stable internet connection during gameplay. mbi gaming is not liable for any losses resulting from a disconnection.

For Live Casino games, all sessions are recorded for quality control purposes and the resolution of any disputes. The dealer's decision is final in all Live Casino games.

Users of the mbi gaming platform are strictly prohibited from engaging in any of the following activities:

• Using automated software (bots), scripts, data mining tools, or any other technology intended to gain an unfair advantage in gameplay.
• Colluding with other players to manipulate game outcomes.
• Exploiting any bugs, technical vulnerabilities, or system errors for personal gain.
• Opening multiple accounts or using another person's identity to register an account.
• Using the mbi gaming platform for money laundering or any financial criminal activity.
• Distributing offensive, threatening, obscene, or unlawful content through any communication feature on the platform.
• Transferring funds between user accounts for fraudulent purposes or to manipulate the bonus system.

Violation of any of the above prohibitions may result in the following actions: immediate account suspension, forfeiture of all account balances and bonuses, permanent ban from the platform, and/or legal action where applicable.

Mbi gaming is committed to protecting the privacy and personal data of all our members in accordance with applicable data protection laws. The collection, processing, and storage of your personal data is carried out in accordance with Privacy Policy which can be reviewed at Privacy Policy page.

• Your personal data is collected solely for legitimate purposes related to the provision of platform services.
• We will not sell or disclose your personal information to third parties without your consent, except where required by law.
• All data is stored on secure servers with 256-bit SSL encryption.
• You have the right to request access, correction, or deletion of your personal data by contacting our support team.

By using the mbi gaming platform, you agree to the collection and use of your personal data as described in our Privacy Policy. Please read that document carefully to fully understand how we handle your information.

The mbi gaming platform is provided on an "as-is" and "as-available" basis. While we strive to ensure the platform operates smoothly at all times, mbi gaming makes no warranty that:

• The platform will be available at all times without interruption, errors, or delays.
• Any errors or bugs on the platform will be rectified within a specified timeframe.
• The platform is free from viruses, malware, or other malicious code.

Mbi gaming shall not be liable for any direct, indirect, consequential, or exemplary losses arising from: use of or inability to use the platform; loss of data; service interruptions; or unfavourable game outcomes.

Mbi gaming reserves the right to amend, update, or replace these Terms and Conditions at any time at our sole discretion. Such amendments take effect immediately upon publication on this website, unless otherwise stated.

For amendments deemed material or significant, we will endeavour to provide members with reasonable notice via registered email or in-platform notification at least 7 days before the amendment takes effect.

Your continued use of the mbi gaming platform following the publication of any amendments will be deemed your acceptance of the revised terms. It is your responsibility to review this page periodically.

These Terms and Conditions and all disputes arising in connection with them shall be interpreted and determined in accordance with applicable law. Should any dispute arise between a member and mbi gaming, both parties agree to first attempt resolution through amicable negotiation within 30 days.

If a dispute cannot be resolved through negotiation, it may be referred to an appropriate arbitration body or tribunal. Arbitration proceedings will be conducted in Bahasa Malaysia or English by mutual agreement.

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, only that provision shall be void while all remaining provisions shall continue in full force and effect.

If you have any questions, concerns, or need further clarification on these Terms & Conditions, the mbi gaming customer support team is available 24 hours a day, 7 days a week.

You may also refer to the FAQ for answers to questions frequently asked by our members.