At mbi gaming, the fun starts with self-control. We provide protection tools, guides, and ongoing support so every member can enjoy a safe, balanced, and enjoyable online gaming experience — without it affecting your daily life.
For mbi gaming, responsible gaming is not just a slogan — it is at the core of how we operate. We understand that for the majority of our members, playing online is an enjoyable hobby and a way to unwind after a long day. However, we also recognise that some individuals may struggle to keep their gaming habits in check.
That is why mbi gaming invests seriously in providing self-control tools, educational resources, and easily accessible support channels for all our members in Malaysia. Our goal is simple: ensure every gaming session remains a positive form of entertainment, not a source of stress or financial hardship.
We work with mental health professionals and relevant organisations to ensure our approach remains current and effective. All tools we provide are accessible directly through your account — no red tape, no uncomfortable questioning.
Remember: Gaming should use money you can afford to spend on entertainment — not savings, bill money, or funds needed for your family's daily essentials.
"Playing responsibly means you are in control of the game — not the other way around. At mbi gaming, we are always by your side to make sure that balance stays intact."
All these tools are available free of charge and can be activated within minutes through your mbi gaming account settings.
Set the total deposit amount you can add to your account within a daily, weekly, or monthly period. Once the limit is reached, our system will automatically block further deposits until a new period begins. You can lower the limit at any time, but increasing it requires a 48-hour cooling-off period as an added safeguard.
Set the maximum loss amount you are willing to absorb within a given period. Once this limit is reached, your account will be temporarily blocked from continuing any wagering activity. This feature helps you avoid "chasing losses" — a dangerous habit that can lead to more serious financial problems.
Set how long you want to play each day. Our system will send a reminder as you approach your set time limit, and your account will be temporarily paused once the limit is reached. This helps you maintain a healthy balance between online entertainment and daily life.
Need a short break from the platform? Activate the account cool-off feature for 24 hours, 3 days, 1 week, or 1 month. During this period, you will not be able to log in or make any transactions. This is a smart option if you feel you need a little distance from gaming activity.
If you feel that gaming has had a negative impact on your life, you may apply for self-exclusion permanently or for a minimum period of 6 months. During this period, your account will be fully closed and no new registration will be permitted. This is a step we take very seriously and cannot be reversed within the specified period.
The mbi gaming platform automatically sends notifications when you approach a set limit, or when the system detects an unusual gaming pattern. These alerts are designed to help you make more mindful and responsible gaming decisions at all times.
All self-control tools at mbi gaming are designed to be easily accessible and require no complicated procedures. You can activate them yourself in under 5 minutes through your account settings.
There are no fees and no questions to answer. We believe the easier this process is, the more members will use it for their own wellbeing.
If you experience any difficulties activating the self-control tools, our support team is ready to assist via 24/7 Live Chat or email at [email protected].
Problem gambling often develops gradually and goes unnoticed. Recognising the early signs is key to effective management. Review the following list and ask yourself honestly:
If you answered "yes" to two or more of the questions above, we encourage you to contact the mbi gaming support team or seek professional help immediately.
Online gaming is an adult activity that requires mature judgment. mbi gaming has an absolute commitment to preventing access by underage individuals.
Every new registration requires age verification through a valid identity document. Unverified accounts will have strict limitations.
We encourage parents to use parental control software and ensure that family devices are not accessed by children for gaming purposes.
Any account suspected of being owned or used by an underage individual will be closed immediately and all balances refunded.
Anyone can report to us if they suspect an underage person is using the mbi gaming platform. Reports will be acted upon within 24 hours.
Important Notice: Providing or allowing underage individuals access to online gambling platforms is illegal under Malaysian law and may result in legal action. If you identify any such case, contact us at [email protected] immediately.
If you or someone you know needs help with a gaming addiction, there are various support resources available free of charge and in complete confidence in Malaysia.
The mbi gaming support team is available 24 hours a day, 7 days a week. Reach us via Live Chat or email to discuss self-control options confidentially.
Talian Kasih (15999) is a free 24-hour counselling service by the Malaysian Ministry of Women, Family and Community Development. Call for emotional support and referrals to appropriate specialists.
Government hospitals throughout Malaysia offer psychiatric and counselling services for addiction issues. Public health clinics can also provide referrals to the right specialists at no high cost.
Seeking help is a sign of strength, not weakness. Many individuals who have faced gaming-related issues have made full recoveries with the right support. The first step is the most important — and you can take that step today.
Answers to the most frequently asked questions by mbi gaming members about responsible gaming and self-control tools.
Register your mbi gaming account today and enjoy a wide range of exciting games — with the peace of mind that our platform always puts your well-being first. Our self-control tools are ready to help you play smarter and more responsibly.